Returns & Exchanges

At Rockfish, we strive for the highest quality in every catch; if your perishable items arrive damaged or do not meet our freshness standards, we offer a hassle-free refund or replacement. Due to the nature of our food products, we cannot accept returns on items once they have been delivered, but we are committed to making it right.

Return Process

• 1.
  Document the Issue

  Take clear photos of the product and packaging within 24 hours of delivery to document any quality concerns or transit damage.

• 2.
  Contact Support

  Email our customer service team at [email protected] with your order number and the photos you captured.

• 3.
  Quality Review

  Our culinary team will review your claim within 48 hours to ensure our strict freshness protocols were maintained during shipping.

• 4.
  Resolution

  Once approved, we will immediately process a full refund to your original payment method or ship a fresh replacement at no extra cost.